My Account Is No Longer Secure

If you believe your Elbaite account has been compromised or notice suspicious activity, act quickly to protect your funds and information. Here’s how to report the issue and secure your account.

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Step-by-Step: Report a Security Issue

1. Submit a support request
   Log in to your Elbaite account and submit a ticket via the help centre (this is the fasted if you can log in). If you can't log in, please contact us immediately via this form.
   
   
2. Include detailed information
   When submitting your request, please describe:
   
   
   • The type of issue (e.g. unauthorised login, unexpected withdrawal)
     
     
   • Any recent unusual activity
     
     
   • What steps you’ve already taken (e.g. changed your password, enabled 2FA)
     
     
3. Wait for a response
   Our support team will prioritise your request and contact you with next steps. We may ask for additional information to confirm your identity and secure the account.
   
   

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What You Can Do Right Now

• Change your password Choose a strong password that hasn’t been used elsewhere.
  
  
• Enable Multi-Factor Authentication (2FA)
  If not already set up, enabling 2FA adds another layer of protection.
  
  
• Check your recent transactions
  Review your account activity for anything suspicious and note it for support.
  
  

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Elbaite Is Here to Help

Your account security is a top priority. If you believe your account has been accessed without permission, we’ll work with you to lock it down and investigate what happened. Don’t hesitate to contact our support team for urgent help.

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Need More Help?

If you have any questions or need further assistance, please don't hesitate to contact us directly. You can reach out to our support team directly by logging in and clicking on the help centre or if you can't log in, please contact us here.