I Forgot My Password

If you can’t remember your password or need to update it for security reasons, you can reset it easily through our password recovery process.

How to Reset Your Password

1. Go to the Log In page From the Elbaite login screen, click on "Forgot password?" to begin.
   

1. Enter your email address
   Type in the email linked to your Elbaite account. We’ll send reset instructions to this address.
   
   

1. Check your inbox
   Look for an email titled "Password Recovery Instructions". If it doesn’t arrive shortly, check your spam or junk folder.
   
   
2. Click the reset link
   Open the email and click the link to go to the password reset page. This link will only be valid for a limited time.
   
   
3. Create a new password
   Choose a strong, unique password you haven’t used on Elbaite before. Use a combination of letters, numbers and symbols for extra security.
   
   
4. Confirm and log in
   After setting your new password, you’ll receive a confirmation email. You can then log in to your account as normal.
   
   

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Need More Help?

If you have any questions or need further assistance, please don't hesitate to contact us directly. You can reach out to our support team directly by logging in and clicking on the help centre or if you can't log in, please contact us here.