Verifying Your Elbaite Account

Why Account Verification Matters

To ensure a secure and compliant trading experience, Elbaite requires all users to complete identity verification. This helps prevent fraud and aligns with Australian financial regulations.

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What You’ll Need

To verify your account, prepare the following documents:

• A government-issued photo ID (e.g. driver’s licence or passport)
  

Make sure all documents are clear, up to date and match your account information.

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How to Complete Verification

1. Log in to your Elbaite accountUse your email and password to access your dashboard.
   
   
2. Visit dashboard
   Proceed by clicking the 'complete verification' green button in the next steps section at the top of the dashboard.
   
   
3. Complete Verification & Biometrics
   Follow the prompts to complete the steps of Identity Verification and Biometrics, this should take up to 10 minutes.
   
   
4. Submit
   In most cases, your documents will be verified automatically within minutes.
   

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What Happens Next

You’ll receive a confirmation email once your account is verified. If we need more information, our team will contact you directly.

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Privacy and Security

Your information is handled securely and is never used for advertising. Verification is only used to meet legal and regulatory requirements and to keep your account safe.

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Need More Help?

If you have any questions or need further assistance, please don't hesitate to contact us directly. You can reach out to our support team directly by logging in and clicking on the help centre or if you can't log in, please contact us here.